Shipping Policy

Shipping Information

Please see our homepage for current shipping times, generally this is between 1-3 business days, excluding holidays. This means that your order will receive a tracking number within current shipping time; not that your purchase will arrive to you that amount of time.

 

Shipping charges for your order will be calculated and displayed at checkout.

 

When we offer FREE SHIPPING, your order will be packaged and shipped using USPS Priority Mail. Should you select any other form of shipping, you will incur the normal shipping charges.

 

Currently we only ship within the continental United States, which includes Alaska, but excludes the Hawaiian Islands and all U.S. territories in the Caribbean and the Pacific. We do not ship to PO Boxes.

 

When your order has shipped, you will receive an email notification from us which will include your tracking number. Please allow 48 hours for tracking information to become available. We are not responsible for orders once a tracking number has been issued, we will however assist you with locating the package should it be lost in transit.

 

Please be mindful of possible delays with carriers due to weather, staff shortages, and other unexpected circumstances.
 

Local Customer Pickup

For local customers, orders may be picked up at our Taylorsville, KY location ONLY, but you MUST make an appointment. We do not have local pick up in Sea Island, GA or Saratoga SPring, NY. Please select PICK UP when selecting an item to purchase to avoid being charged for delivery.

 

Appointments will have a 30 minute grace period after which another appointment must be scheduled. Products not picked up after a scheduled second appointment grace period will be returned to stock and a refund will be issued, less a 50% restock fee.

 

Local Customer Delivery

For local customers within 10 miles of our Taylorsville location, we offer delivery service. Please select DELIVERY when selecting an item to purchase to avoid being charged shipping fees. There is a $20 delivery fee, that will be calculated at checkout.

 

Once your order is processed, you will receive a phone call to discuss delivery times that are available, which will be followed up with a Delivery Confirmation Email. The person signing for the delivery must be over 18 years of age. Customers not home for delivery may pre-sign a release to have the package left at their location. We assume no risk for packages left unattended. Customers not home for delivery, without a pre-signed release on file will be eligible to schedule an appointment for Local Pickup. The delivery fee is non-refundable.

 

Order Cancellations or Product Reductions

We work hard to package and ship orders as soon as possible, therefore, once your order is submitted we cannot accept cancellations.

 

Multiple Orders

Should you need to place another order within 24 hours of an original order AND your package has not been shipped, please call us at (833) SEA-SOAP as soon as possible; often we are able to refund or adjust shipping charges by combining your multiple orders into one. Shipping must be to the same address.